As Marketplace Strategy & Operations Lead you will own a vertical within our marketplace and lead multiple client projects within that vertical, including end-to-end planning and execution, project scoping, initial launch, daily operations, and sunset. Your north star will be to relentlessly deliver 100% shift fill rate while maintaining a high bar for quality across projects. You will monitor daily metrics, proactively identify issues and opportunities, and execute initiatives to increase fill rate (e.g. onboard additional workers, restructure shift availability, send reminders, offer bonuses). You will partner with Sales, Customer Success, Growth, Support, Payments, Product, and other teams as relevant to achieve your goals.