Why Shiftsmart

🚀  Join a rocket ship - this is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently and beyond what might be normal elsewhere

💡  Be an owner - join a team of people who are growing this business as their own and are inspired by the idea of reducing unemployment across the universe

🗣  Captain your career path - be in an organization that provides limitless opportunities for growth, both professionally and personally

🌍  Become a world class operator - we will grow you into a world-class operator and are dedicated to helping you master that skill set for your life here, and beyond

What’s The Job

At Shiftsmart, we’re building the future of labor. Our platform powers the modern workforce, with >400,000 workers in 50+ countries and customers that include the likes of Deloitte, Humana, McDonald’s, and Facebook. We empower hourly workers to find more work, increase their earnings, and control their own schedules. We also connect employers with skilled workers to increase fulfillment, reduce turnover, and improve quality. We’re backed by top tier investors including Spieker Partners, Mark Cuban, Softbank, and Perot Jain. We’re a remote first team distributed across North America, and looking for rockstars to help write our next chapter.

The Partner team exists to build a thriving partner (worker) community, with access to every shift everywhere.

As Analyst / Senior Analyst, Marketplace Strategy & Operations you will live at the intersection of supply and demand on our labor platform. You will be the face of the Marketplace team to both customers (employers) and workers, interacting with both groups on a daily basis. You will embody first principles thinking and a bias for action, ensuring quick yet thoughtful responses to weekly, daily, and even hourly market changes. You will also leverage your organizational, analytical, and project management skills to help design and execute operational priorities as we strive to build world class operations across each of our verticals. You will report to a Marketplace Lead, and interact with Sales, Customer Success, Growth, Support, Payments, Product, and other teams as relevant to achieve your goals. You will:

• Lead marketplace operations for your assigned vertical (depending on size) including:

• Act as the daily point of contact for our customers (employers)
• Update, implement and maintain processes: review and analyse current processes using operational metrics and reports with a eye to improve the status quo
• Identify new product features and test new hypothesis to help us optimise our marketplace operations 
• Oversee (and be responsible for) support team members that are actively running shifts and messaging workers
• Help define the strategic plan for your vertical and future of our marketplace, along with Marketplace Leads
• Monitor and triage in-shift issues, taking action where possible and escalating when required
• Monitor daily metrics, proactively identify issues and opportunities, and execute initiatives to deliver 100% shift fill rate while maintaining a high bar for quality

• Support broader Marketplace initiatives to improve shift fill rate, quality, and efficiency
• Use tools like Google Sheets, SQL, and whatever else you will need to gather and analyze data to develop insights and inform decisions

Qualifications

You will be a great fit for this role if you get excited about being a world-class operator, are a self starter, and enjoy the rigor and challenges that come with day-to-day data-driven operations.

• 2+ years of work experience in a strategic and/or data-driven role (e.g. strategy consulting, strategic operations, business operations, high growth startups or related experience) 
• Committed to our mission of empowering workers with technology
• Self starter with high energy and proven ability to roll up your sleeves to get things done
• Strong attention to detail, comfort with ambiguity in a constantly evolving environment
• Simplify complex problem and communicate strategies in a clear and concise way
• Excellent communication skills and the ability to communicate with anyone - clients, team members, hourly workers
• Live and breathe data, using data as the cornerstone for all your decisions
• Advanced spreadsheet skills (e.g. Excel, Google Sheets)
• Experience with SQL or a strong willingness to learn

Core Values

1. Execution is binary. How we get there is negotiable, delivering on our commitments is not.
2. Worker centric. Everything we do starts with our partners.
3. Process over outcomes. Bad luck is better than dumb luck.

Equal Opportunity Employer

Shiftsmart is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Application Process: 

To apply, please send your resume to qasim@shiftsmart.com