Optimize your company’s largest line item – labor – with cutting-edge software and always-on services.

Shiftsmart’s innovative approach to labor management combines software and services to harness the power of the modern workforce.

With Shiftsmart, companies can fulfill large-scale, complex, time-sensitive staffing requirements with proven workers, exceptional performance, and measurable benefits to the bottom line.

Labor Management Solutions

Why choose Shiftsmart
for smarter staffing?

Use the Shiftsmart platform to modernize and streamline management of your existing workforce, creating your own internal labor marketplace that works in tandem with your external staffing needs.
Manage your team more effectively
Higher quality workers
Lower overhead costs
Increased revenue
Greater flexibility
More efficient
labor management


Staffing Agencies


Secret Shoppers


Event Staffing

Property Audits


& Hospitality

Shiftsmart Features

Benefits of the
modern labor

Manage your team more effectively

Use the Shiftsmart platform to create your own internal labor marketplace in tandem with external staffing.

Access the global labor pool

Increase fulfillment with fast, convenient access to an always-connected global labor pool of over 125K workers.

Reduce friction with end-to-end
labor management

Leverage recruiting, onboarding, training, day-to-day operations, performance management, and more.

Increase flexibility and agility

Accommodate ups and downs in shift demand and worker availability easily and reliably.

Attract and retain top talent

Discover which workers fit your specific criteria,
both internally and externally, then prioritize and incentivize them.

Get up and running fast

Hit even the most aggressive objectives and timelines, getting a workforce off the ground in days, not months.

Case Study

Small Business
Association (SBA)
creates tier-1 call
center in 36 hours

About Our Solution

In March 2020, the SBA released information about their emergency disaster recovery programs to people impacted by the coronavirus. Their call centers immediately experienced a 10-20x increase in volume, causing callers to wait for up to an hour.

In less than 36 hours, Shiftsmart provided the SBA with a tier-1 call center built to flex with their unpredictable needs. Shiftsmart staffed 10,000 hours of agent time to handle the influx of calls from worried small business owners. The team appropriately triaged calls based on question type, complexity, and need for personalization. This served as a critical filter for SBA resources that were completely inundated during this worldwide crisis.

About Our Solution

Launched flex call center in under 36 hours

Delivered instant access to 10,000+ eligible workers

Trained and onboarded 2,000 agents in first 48 hours of launch

Instantly flexed up to 10,000 hours of agent call time on first day of operation

Completely eliminated call wait times