Use the Shiftsmart platform to create your own internal labor marketplace in tandem with external staffing.
Access the global labor pool
Increase fulfillment with fast, convenient access to an always-connected global labor pool of over 125K workers.
Reduce friction with end-to-end labor management
Leverage recruiting, onboarding, training, day-to-day operations, performance management, and more.
Increase flexibility and agility
Accommodate ups and downs in shift demand and worker availability easily and reliably.
Attract and retain top talent
Discover which workers fit your specific criteria, both internally and externally, then prioritize and incentivize them.
Get up and running fast
Hit even the most aggressive objectives and timelines, getting a workforce off the ground in days, not months.
Small Business Association (SBA) creates tier-1 call center in 36 hours
About Our Solution
In March 2020, the SBA released information about their emergency disaster recovery programs to people impacted by the coronavirus. Their call centers immediately experienced a 10-20x increase in volume, causing callers to wait for up to an hour.
In less than 36 hours, Shiftsmart provided the SBA with a tier-1 call center built to flex with their unpredictable needs. Shiftsmart staffed 10,000 hours of agent time to handle the influx of calls from worried small business owners. The team appropriately triaged calls based on question type, complexity, and need for personalization. This served as a critical filter for SBA resources that were completely inundated during this worldwide crisis.
About Our Solution
Launched flex call center in under 36 hours
Delivered instant access to 10,000+ eligible workers
Trained and onboarded 2,000 agents in first 48 hours of launch
Instantly flexed up to 10,000 hours of agent call time on first day of operation