It’s been nearly a year since the pandemic hit the United States, and Americans can finally begin to see the light at the end of the tunnel as COVID-19 vaccines roll out into their communities.
States and cities across the country are challenged to manage the distribution for millions of people and ensure their most vulnerable populations are vaccinated first. With little notice and various numbers of vaccines at any given time, and sometimes even delayed shipping, it is logistically difficult and frustrating for government entities to plan properly.
On the other side, the public feels frustrated too, especially our most vulnerable populations across America. From seniors who cannot navigate the internet fast enough to lock in an appointment, to not having access to cell phones, computers and technology to secure a vaccine. Phone lines are receiving thousands of calls at one time giving citizens a disconnected message or a busy signal for hours. The overall experience can not only be frustrating but discouraging for citizens.
Unprecedented times require innovative ways to work together to get people quickly vaccinated to overcome this deathly worldwide pandemic. When states and cities invest in the right technology for their citizens we can efficiently get vaccines into arms faster with little frustration.
To deliver on a high quality citizen experience at scale for our client, Shiftsmart’s leveraged its extensive worker network & advanced technology to go from initial scoping to fully operational in under 48 hours.
In January 2021, a major US City saw firsthand how quickly and efficiently Shiftsmart met their COVID-19 vaccination needs. Shiftsmart’s work-from-home agents supported all aspects of the vaccine rollout including inbound call center vaccine scheduling, inbound tech support, and Shiftsmart provided onsite staffing at vaccination distribution centers. With Shiftsmart’s technology platform we deployed a fully trained dynamic contact center with a zero wait time to citizens so that agents could troubleshoot issues, sign up citizens for more appointments, and get the most vulnerable citizens vaccinated faster.
Shiftsmart has a track record of delivering success, scale, and speed for our clients.
With a fraction of Americans vaccinated, Shiftsmart is the best vaccine management for states and cities. Shiftsmart is built on pioneering technology and connects today’s dynamic workforce with government entities facing complex staffing requirements due to COVID. By empowering workers with more hours, better pay, and greater opportunity, Shiftsmart creates a mutually beneficial labor ecosystem for individuals and organizations alike.
Shiftsmart has experience rapidly deploying agent contact centers for large and worldwide companies. Dynata is a global marketing research firm where we deployed agents and 600K hours of calling at a higher efficiency than in-house agents. At the Small Business Administration (SBA) Shiftsmart rapidly deployed inbound call center reaching 10,000 hr/day in agent capacity over a weekend.
Contact us today to learn how you can adapt your vaccination rollout quickly and efficiently with Shiftsmart.