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Last Updated: October 22, 2026
This privacy policy (“Privacy Policy”) discloses the practices of Shiftsmart, Inc. (“Shiftsmart,” “we,” or “us”) concerning information we obtain by and through your use of the Shiftsmart websites (including shiftsmart.com and shiftsmart.co) and the Shiftsmart Platform (collectively, the “Sites”), the Shiftsmart mobile apps (the “Apps”), or any other websites or apps that reference this Privacy Policy, and through other interactions and communications you have with us (collectively, the “Services”). This Privacy Policy applies to the Services and becomes effective as soon as you access or use the Sites or the Apps.
Shiftsmart is committed to respecting your privacy and recognizing your need for appropriate protection and management of personal information you share with us. The purpose of this Privacy Policy is to explain the types of information Shiftsmart obtains about users of the Services, how the information is collected, how it is used, how it is disclosed, how you can get access to this information, and the choices you have regarding that information. Please review this Privacy Policy carefully.
Personal information means information about an identifiable individual. Shiftsmart may collect the following categories of personal information about you:
1. Information you provide
Shiftsmart collects information that you provide, such as when you create or update your Shiftsmart account (e.g., name, email address, phone number, date of birth, selfies/photographs/videos, government-issued identification documents, etc.); sign up to receive SMS messages; submit payment data (i.e., bank account/routing number); request services through the Apps or Sites; contact Shiftsmart, including for customer support; submit comments to Shiftsmart; subscribe to an email newsletter or email alerts; ratings and feedback; or participate in a survey, poll, blog, or live chat. Information may also be provided to Shiftsmart when you enable features that require Shiftsmart’s access to your address book or calendar.
2. Information created when you use our services
Shiftsmart collects information created when you use the Services, such as location, usage, and device information. Depending on the Services that you use, and your app settings or device permissions, Shiftsmart may collect your precise or approximate location as determined through data such as GPS, IP address, and WiFi. The App may be used without enabling Shiftsmart to collect location information. However, this may affect the functionality available on the App.
We collect transaction details related to your use of the Services, including the type of services you requested or provided, date and time the service was provided, amount charged, and other related transaction details. We collect information about how you interact with the Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers. We may collect information about the devices you use to access the Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
Shiftsmart also tracks the activity and function of the Services in the form of log files on web servers. These logs are analyzed by third-party statistical analysis software solutions, such as Google Analytics, to provide visitor activity trend data. The information inside the log files includes IP addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, App features or pages viewed, the number of clicks, App crashes, and other system activity.
3. Information from other sources
These may include:
Shiftsmart may combine the information collected from these sources with other information in its possession.
For certain users, Shiftsmart uses Checkr, Inc. and its service providers to verify identity and help prevent identity fraud. As part of our fraud-prevention measures, you may be asked to provide an image of a government-issued identification document and capture a live photograph or video of your face.
Shiftsmart and its service providers, including Checkr, may process the facial image or video to perform liveness detection, assess whether the identification document is authentic, extract or generate measurements or mathematical representations of facial features, and compare the live image with the photograph appearing on the identification document. Depending on applicable law, these measurements or representations may constitute biometric identifiers, biometric information, or sensitive personal information.
Shiftsmart uses identity-verification information to confirm that a person is who they claim to be, prevent impersonation and fraudulent accounts, protect the security and integrity of the Shiftsmart Platform, determine eligibility for projects requiring identity or background verification, and comply with applicable legal and contractual requirements.
Information processed in connection with identity verification may include your name, date of birth, government identification document and document number, document images, facial photographs or video, facial measurements or templates, liveness and verification results, device and network information, approximate location, fraud indicators, and information concerning unsuccessful or incomplete verification attempts.
Checkr and its authorized service providers process this information on Shiftsmart’s behalf. Shiftsmart may receive identifying information, verification results, status information, fraud indicators, and information necessary to investigate or resolve a verification issue.
Shiftsmart and its service providers do not sell, lease, trade, or otherwise profit from biometric identifiers or biometric information. Biometric information is not used for advertising, marketing, or unrelated profiling and will not be disclosed except to service providers assisting with identity verification and security, as authorized by the individual, or as permitted or required by law.
Biometric identifiers and biometric information are retained only for as long as reasonably necessary to complete identity verification, address fraud, security, legal, or dispute-related requirements, and satisfy applicable law. They are permanently destroyed in accordance with the applicable retention schedule when the original purpose for collecting or obtaining the information has been satisfied or within the period required by applicable law, whichever occurs first.
Before biometric information is collected, Shiftsmart or its service provider will provide any additional notice and obtain any express consent or written release required by applicable law. Where required by applicable law, a non-biometric identity-verification method will be available. Consent may be withdrawn by contacting privacy@shiftsmart.com, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent does not invalidate lawful processing that occurred before the withdrawal but may affect eligibility for activities for which identity verification is legitimately required.
1. To Provide Services
The personal information you voluntarily provide will be used to provide reliable and convenient delivery of the Services; to personalize, maintain, and improve our products and services; to provide customer support and respond to your requests; and to analyze usage and activity trends. We also use the information we collect to enhance the safety and security of our users.
As such, Shiftsmart may use reported incidents and other feedback for compliance and deactivation purposes. Your personal data may be used in automated decision-making that may affect your access to tasks/opportunities and your status as an active Shiftsmart user. This data is collected in accordance with Shiftsmart’s Terms of Service, a contract, or with your explicit consent.
Shiftsmart performs the above activities for the identified purposes described in this Privacy Policy, where those purposes are reasonable in the circumstances and where Shiftsmart has obtained any consent required by law or may otherwise proceed without consent as permitted by law.
2. To Communicate With You
Shiftsmart may use the information we collect to inform you of services, promotions, or other news that may be of value to you. This information will not be disclosed to a third party unless you affirmatively consent to its release or unless required by law, court order, or as legally required to do so in connection with law enforcement investigations or other legal proceedings. Shiftsmart or its contracted vendors do not sell, trade, or rent your personal information to third parties for third-party direct marketing purposes, except when the purpose and manner of the disclosure has been disclosed to you prior to your providing the information.
Shiftsmart uses the information we collect (which may include call recordings) to provide customer support, including investigating and addressing user concerns and monitoring and improving our customer support responses and processes.
Shiftsmart performs the above activities for customer support and service-improvement purposes, where those purposes are reasonable in the circumstances and where Shiftsmart has obtained any consent required by law or may otherwise proceed without consent as permitted by law.
3. For Research, Development, and Improvement of Our Services
We want to ensure that our Sites, Apps, and Services are continually improving and expanding so that we meet and exceed your needs and expectations. To do so, we may process certain personal information for research, testing, and development; and perform internal operations necessary to provide our Services, including troubleshooting.
Aggregate data is statistical information that is derived from collective data that relates to a group or category of persons. Aggregate data reflects the characteristics of a large group of anonymous people. Shiftsmart may use aggregate data and provide aggregate data to others to generate statistical reports for the purpose of managing and improving Shiftsmart operations. The data gathered is used to better organize information contained on the Sites and in our App and to improve the overall user experience. This information is used to analyze trends, administer the Sites and App, track user’s movement around the Sites and App, and gather demographic information. This information is not used to identify our visitors on an individual level.
Shiftsmart performs the above activities for research, testing, analytics, troubleshooting and service-improvement purposes, where those purposes are reasonable in the circumstances and where Shiftsmart has obtained any consent required by law or may otherwise proceed without consent as permitted by law.
4. To Enforce our Terms, Agreements, or Policies
To maintain a safe, secure, and trusted environment for you when you use our Sites, Apps, or Services, we use your personal information to ensure our terms, policies, and agreements with you and any third parties are enforced. Additionally, we may disclose your personal information if we believe that the disclosure will help us protect the rights, property, and safety of Partners, Customers, and Shiftsmart employees.
This includes using device, location, user profile, usage, and other data to prevent or detect fraudulent activity including: identifying fraudulent accounts or uses of the Services, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts. In some cases, behavior may result in automatic deactivation, or in the European Union or where otherwise required by law, deactivation after human review. To object to such a deactivation, please contact Shiftsmart customer support.
Shiftsmart performs the above activities for the identified purposes described in this Privacy Policy, where those purposes are reasonable in the circumstances and where Shiftsmart has obtained any consent required by law or may otherwise proceed without consent as permitted by law.
5. To Comply with Applicable Laws
Shiftsmart may share your information with law enforcement officials, government authorities, or other third parties if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or to protect Shiftsmart’s rights or property or the rights or property of others, or in the event of a claim or dispute relating to your use of the Services.
Shiftsmart performs the above activities on the grounds that they are necessary to fulfill Shiftsmart’s legal obligations.
6. Service Providers
We hire other companies to provide services on our behalf, such as processing monetary transactions (e.g., credit card transactions, making payments to you, etc.), sending messages and emails, or answering customer questions about the Services. Those companies may be provided (either by us or directly by you) with the personal information they need to deliver the service for which they are hired. These companies can access personal data subject to contractual and technical requirements for protecting personal data and prohibiting them from using personal data for any purpose other than to provide services to Shiftsmart or as required by law.
Shiftsmart remains responsible for personal information transferred to service providers for processing and uses contractual and other measures designed to require service providers to protect personal information and use it only to provide services to Shiftsmart or as otherwise permitted by law.
Shiftsmart uses cookies, pixels, web beacons, analytics tools and similar technologies, including those provided by third parties, on our Apps, the Sites, emails, and online ads for purposes described in this Privacy Policy. Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. Shiftsmart uses such technologies for purposes such as: authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with the Services. Depending on the third party and the technology involved, these third parties may receive information about your device, browser, IP address, and interactions with the Services and may use that information for their own purposes, including analytics, measurement, personalization, advertising, and improving their products or services. We do not control the privacy practices of these third parties, and their collection and use of information is subject to their own privacy policies and practices.
We may also include cookies, pixels, web beacons, analytics tools and similar technologies in our email messages in order to count how many email messages have been opened.
You can use our cookie banner to review and customize your preferences for non-essential cookies and similar technologies. Your selections will affect which cookies, pixels, analytics tools, advertising technologies, and other similar technologies are activated when you use the Services. You can update your preferences through the cookie banner or related settings that we make available. Where required by applicable Canadian privacy laws, including Quebec requirements applicable to technologies that identify, locate or profile an individual, Shiftsmart will provide notice and seek opt-in consent before activating non-essential tracking, profiling or targeted advertising technologies. Note that blocking some types of cookies may impact your experience with the Sites and our Services. You may also set up your browser not to accept cookies or delete them from your browser. This can affect how you are able to interact with the Sites as well as other websites.
The Sites and our Apps may integrate with social-sharing features and other related tools which let you share actions you take using the Services with other applications, websites, or media, and vice versa. Your consent is necessary to use these features to share information with your friends or the public, depending on the settings you establish with the social-sharing service. Please refer to the privacy policies of those social-sharing services for more information about how they handle the data you provide to or share through them.
Some of Shiftsmart’s products, services, and features require that we share information with our affiliates, business partners, customers, and other users. Shiftsmart may provide information to its affiliates, vendors, consultants, marketing partners, research firms, and other service providers or business partners to help facilitate insurance coverage, conduct surveys on our behalf, and process payments for our services.
Shiftsmart may share information with Google in connection with the use of Google Maps in the Shiftsmart Platform and Apps (see Google’s privacy policy for information on their collection and use of data). If personal information is transferred or disclosed outside of your jurisdiction, it may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, law enforcement, national security authorities or other government authorities in that jurisdiction.
If we become involved with a merger, corporate transaction, or another situation involving the transfer of some or all of our business assets, we may share your information with business entities or people involved in the negotiation or transfer.
Shiftsmart may share your information other than as described in this Privacy Policy at your request or if we notify you and you consent to the sharing.
Privacy Policy for Text Messages
No mobile information will be shared with third parties for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties; provided that, the foregoing does not apply to sharing (1) with vendors, consultants and other service providers who need access to such information to carry out work on our behalf (and who will not use such information for their own purposes); (2) if we believe disclosure is required by any applicable law, rule, or regulation or to comply with law enforcement or legal process; or (3) if the user consents to our sharing of such information.
Shiftsmart may provide you with links to other websites not associated with Shiftsmart, such as social media sites. If you follow these links, you are leaving the Sites and are subject to the privacy policies of those websites. Note that the links we provide to outside websites are offered for convenience. Shiftsmart takes no responsibility for outside websites’ content or policies.
Shiftsmart is committed to the security of your personal information. Shiftsmart, together with its contracted service providers, store your personal information on computer servers that are located in secure, controlled facilities. The servers are designed with software, hardware, and physical security measures in place intended to prevent unauthorized access. Access to personal information is controlled through administrative, technical, and physical security measures and is regularly audited.
Shiftsmart retains personal information only as long as reasonably necessary for the purposes identified in this Privacy Policy, or as otherwise permitted or required by law. Shiftsmart may retain information after account deletion: in aggregated, de-identified and/or anonymized form; if we are required or permitted to do so by applicable law; if there is an unresolved issue relating to your account; or if it is necessary for reasonable business, security, fraud-prevention, legal or compliance purposes. When personal information is no longer required, Shiftsmart will destroy it or anonymize it in accordance with applicable law.
We take reasonable and appropriate measures, and require our third-party service providers to also take reasonable and appropriate measures, designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
At Shiftsmart, we are committed to respecting the personal data you generate while using our Platform and Services. As part of that commitment, we give you control over your personal data. You may submit a request for a copy of your data held by Shiftsmart or request that your data be deleted by Shiftsmart here: https://shiftsmart.privacy.saymine.io/Shiftsmart.
Shiftsmart provides means for you to see and control the information that Shiftsmart collects. Shiftsmart uses an opt-in standard for sending you phone and text messages, which means Shiftsmart will only do so with your express consent. If you elect to opt out of receiving SMS messages about certain projects, Shiftsmart will send you a final message to confirm your opt out from future notifications about those projects. In addition, the Privacy Settings menu in the Shiftsmart app gives certain users the ability to set or update their location and their preferences for receiving mobile notifications from Shiftsmart. You can edit the name, phone number and email address associated with your account through the Settings menu in the App. In addition, most mobile platforms (e.g., iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. You may opt out of receiving emails and other messages from Shiftsmart by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional emails, such as receipts or information about your account.
If you wish to be informed what personal data we hold about you, or if you want it to be removed from our systems, please contact us at privacy@shiftsmart.com.
In certain circumstances, and in some jurisdictions by law, you may have the following data protection rights:
○ You can also see information we have about you by logging into your account and viewing things like your profile, settings, and preferences.
○ You are also able to correct and update your personal information by logging into your account.
You may submit a request to exercise your information access and deletion rights by emailing privacy@shiftsmart.com. Please note that we may ask you to verify your identity before responding to such requests.
If you are a resident of the United Kingdom (UK) or European Economic Area (EEA), you have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the UK or EEA member state.
We may occasionally update this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are helping to protect the personal information we collect. For non-material updates, your continued use of the Services constitutes your agreement to this Privacy Policy as updated from time to time. For material changes to this Privacy Policy, we will notify you either by placing a prominent notice on our website, sending a mobile App notification, or by sending an email notification directly to you. Please be aware that this Privacy Policy and any information you provide via the Sites or the Application do not necessarily apply to personal information you may have provided to Shiftsmart in the context of other, separately operated products or services.
We support and comply with the Children’s Online Privacy Protection Act and other applicable legislation protecting the privacy of minors. We do not knowingly collect information from children under the age of 18, nor do we share such information with third parties. Children under the age of 18 may not use the App.
This portion of Shiftsmart’s Privacy Policy only applies to California residents. If you are a California resident, California law may provide you with certain rights about your personal information. Throughout this Privacy Policy you will find information required by CCPA regarding the categories of personal information collected from you, the purposes for which we use personal information, and the categories of third parties your data may be shared with.
The terms used here have the meanings assigned to them by the CCPA. For instance, the CCPA defines "personal information" as including both your name and more general information about how you use our website. It is unlikely that all categories of personal information we collect will apply to every individual.
Categories of Information We Collect
Shiftsmart collects personal data for the following purposes:
Sensitive Personal Information. Shiftsmart collects sensitive personal information including government identifiers and biometric information processed to identify a person as necessary for the purposes listed above. The categories of personal information we collect include:
You are entitled to exercise the rights described above free from discrimination as prohibited by the CCPA.
Information you voluntarily provide to us, such as in free-form webforms, may contain other categories of personal information not described above.
Sale of Personal Information. Shiftsmart does not sell personal information, including sensitive personal information, and will not sell any such information unless you have been previously notified of the purpose and manner of the disclosure. Shiftsmart has not sold any personal information in the preceding twelve months.
Sources. Directly from you and from Checkr. Internet/network activity information, geolocation, IP address, and other online identifiers are collected automatically through your use of our online services or mobile applications. Unless automatically collected through the use of our services, the information above is collected with your consent at the time of collection and provided by you.
The CCPA gives California consumers the right to opt out of the sale of their personal information. However, Shiftsmart and its contracted vendors do not sell, trade, or rent your personal information to third parties for third-party direct marketing or other purposes, unless you have been previously notified of the purpose and manner of the disclosure. You may also request to opt out of Shiftsmart’s use of automated decision-making technology and Shiftsmart will comply with any such requests in accordance with any applicable requirements of the CCPA.
Under the CCPA and CPRA, you have the right to request that we limit our disclosure or use of sensitive personal information (as defined by California law) to certain disclosures or uses specified in the CCPA and CPRA. Therefore, you may request us to limit the use of your sensitive personal information to only what is necessary to: perform the services, provide the goods that you requested, or for purposes otherwise permitted by California law. To exercise your right, you can submit a request to us by email at privacy@shiftsmart.com or by mail at the address listed below. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
If you wish to be informed what categories of personal data we hold about you, or if you want it to be removed from our systems, please email privacy@shiftsmart.com.
If we receive a CCPA request from you, we will first decide regarding the applicability of the law, and we will then take steps to verify your identity prior to responding. The steps to verify your identity may vary based on our relationship with you, but, at a minimum, it will take the form of confirming and matching the information submitted in the request with information already held by Shiftsmart or contacting you through previously used channels to confirm that you submitted the request (i.e., confirming identity through contact information that we have on file, not the contact information submitted to make the request).
Your rights as stated here can also be exercised by an authorized agent on your behalf. Shiftsmart will follow the standards set by the Attorney General of California regarding designation of an authorized agent to exercise rights under the CCPA. You may review information available through the Attorney General website (oag.ca.gov/privacy/CCPA) regarding how an individual can be designated as an authorized agent under the CCPA.
Some web browsers have a “Do Not Track” preference that transmits a “Do Not Track” header to the websites you visit with information indicating that you do not want your activity to be tracked. We currently do not respond to browser “Do Not Track” signals, as there is no standard for how online services should respond to such signals. As standards develop, we may develop policies for responding to do-not-track signals that we will describe in this Privacy Policy.
If you are located in Canada, this Privacy Policy is intended to be read together with the following Canada-specific terms. In the event of any inconsistency, the Canada-specific terms govern for Canadian users to the extent required by applicable Canadian privacy laws.
Shiftsmart collects, uses, and discloses personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and seeks meaningful consent where required. The form of consent depends on the sensitivity of the personal information, reasonable expectations, and the risk of harm. If you have questions about collection purposes, you may contact our Privacy Officer at privacy@shiftsmart.com.
Shiftsmart will send commercial electronic messages only with the required consent, identification information, and unsubscribe mechanism.
Shiftsmart is based in the United States. Personal information concerning Canadian users will be transferred to, accessed from, processed, and stored in the United States and may also be processed in other countries in which Shiftsmart’s service providers operate. This includes information processed by Checkr and its authorized service providers for identity verification and background screening.
While information is located outside Canada, it is subject to the laws of the jurisdiction in which it is processed. As a result, courts, law-enforcement agencies, national-security authorities, or other governmental authorities in those jurisdictions may obtain access to the information where permitted by applicable law.
Shiftsmart remains accountable for personal information transferred to service providers for processing. Shiftsmart uses contractual, organizational, and technical measures designed to require service providers to protect the information, limit processing to authorized purposes, provide appropriate security, assist with privacy requests and incidents, and securely delete or return information when it is no longer required.
You may contact Shiftsmart’s Privacy Officer at privacy@shiftsmart.com to obtain additional information about Shiftsmart’s use of service providers outside Canada or its policies concerning those service providers.
If Shiftsmart uses technology that identifies, locates, or profiles individuals, we will disclose that use and, where required, make such functions inactive by default until the individual opts in. If Shiftsmart makes a decision based exclusively on automated processing of personal information, we will inform you no later than at the time of the decision and provide the information and review rights required by applicable Quebec law.
Canadian users may request access to or correction of personal information, withdraw consent subject to legal or contractual restrictions and reasonable notice, and submit privacy questions or complaints to Shiftsmart by contacting our Privacy Officer at privacy@shiftsmart.com or by writing a letter to the address in the next section. You may also challenge compliance and complain to the applicable privacy regulator in your Province.
Shiftsmart commits to resolve complaints about our collection or use of your personal information. If you have any questions, comments or concerns about our Privacy Policy, or inquiries or complaints regarding our privacy policy, you may contact our Privacy Officer at privacy@shiftsmart.com or by writing a letter to:
Shiftsmart, Inc.
ATTN: Privacy Officer
One World Trade Center, Suite 46L
New York, NY 10007
Shiftsmart has further committed to refer unresolved privacy complaints to an alternative dispute resolution provider. The arbitration provisions contained in the online Partner Terms of Service govern any such complaints.