Program Manager Flex Contact Center


Full Time

JOb Description

This role will be part of our Distributed Workforce team responsible for delivering top notch service to the people who seek work on our platform in 20 countries around the world. We are looking for a highly motivated and energetic candidate to join our Shift Operations as a Program Manager. This role will report to the General Manager.


• Leading all aspects of the client execution experience and delivering against the stated objectives
• Coordinate with client teams to ensure performance metrics are being met
• Oversee a team of Shift Ops Leads & Associates who will be supporting you in delivering for our clients and workers
• Manage daily scheduling, execution, and payments of shifts and workers based on our clients needs and specifications
• Communicate with our workers before, during, and after shifts answering questions related to executing their work and performance
• Monitor for in-shift issues, taking immediate action where possible and escalate when required
• Provide technical assistance from basic troubleshooting to software specific questions that are required for our workers to execute their shift work
• Perform ongoing daily reporting of metrics to both external clients and internal management
• Work with our Partner Operations team to ensure the right workers are being acquired, trained, and setup to start shift work based on our clients needs


• Excited about working with a fast-paced, mission-driven startup
• An entrepreneurial spirit: no problems with getting your hands dirty
• Strong critical thinking: you can use logic and data to make on the spot decisions
• Analytical background: you can mold and understand data to drive action and results
• Strong organizational skills: you can balance and prioritize multiple time sensitive tasks
• Excellent communication skills: you can interact with clients, fellow Shiftsmart team members, and our workers
• Demonstrated ability to lead an operations team to metrics

Equal Opportunity Employer

Shiftsmart is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Shiftsmart

Shiftsmart is modernizing the way people do work through a digital platform that connects today’s dynamic workforce with companies facing increasingly complex staffing requirements. By empowering workers with more hours, better pay, and greater opportunity, Shiftsmart creates a mutually beneficial labor ecosystem.  With Shiftsmart, workers build income, skills, and experience to become true micro entrepreneurs. Companies break free from the high costs and low quality of traditional staffing solutions. Communities reduce poverty, increase productivity, and lower income volatility. The result is more hours with better pay aligned to organizations that need to increase fulfillment, reduce churn, and improve worker quality. Powered by cutting-edge technology, Shiftsmart intelligently matches the right worker to the right job so that employers can pay workers more while spending less.  Shift how you work. Shift how you hire. Shift how jobs get done.