• Interacting with users via email, and helping them resolve payment issues they encounter when using our platform
• Managing partner communication until resolution
• Working with internal teams and external clients to proactively resolve partner payment issues
• Documenting and ticketing work using relevant systems/software
• Compiling daily reports of unresolved issues and escalations
• This role requires an offset work week schedule, either Sunday - Thursday or Tuesday - Saturday.
• Excellent written and verbal communication skills
• High attention to detail
• Ability to manage multiple priorities
• Empathy for users and ability to quickly grasp the issues they’re facing
• Able to operate both autonomously and within a team environment
• Can understand and explain technical concepts
• Great analytical skills, and comfort explaining payment calculations to a range of audiences
• Proficiency in Spanish (written and verbal) preferred
Shiftsmart is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.