Payments Specialist


Full Time

JOb Description

We are looking for a highly motivated and energetic candidate to join our Finance team as a Payments Associate. This role will report to the Payments Manager.


• Interacting with users via email, and helping them resolve payment issues they encounter when using our platform
• Managing partner communication until resolution
• Working with internal teams and external clients to proactively resolve partner payment issues
• Documenting and ticketing work using relevant systems/software
• Compiling daily reports of unresolved issues and escalations
• This role requires an offset work week schedule, either Sunday - Thursday or Tuesday - Saturday.


• Excellent written and verbal communication skills
• High attention to detail
• Ability to manage multiple priorities
• Empathy for users and ability to quickly grasp the issues they’re facing
• Able to operate both autonomously and within a team environment
• Can understand and explain technical concepts
• Great analytical skills, and comfort explaining payment calculations to a range of audiences
• Proficiency in Spanish (written and verbal) preferred

Equal Opportunity Employer

Shiftsmart is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Shiftsmart

Shiftsmart is modernizing the way people do work through a digital platform that connects today’s dynamic workforce with companies facing increasingly complex staffing requirements. By empowering workers with more hours, better pay, and greater opportunity, Shiftsmart creates a mutually beneficial labor ecosystem.  With Shiftsmart, workers build income, skills, and experience to become true micro entrepreneurs. Companies break free from the high costs and low quality of traditional staffing solutions. Communities reduce poverty, increase productivity, and lower income volatility. The result is more hours with better pay aligned to organizations that need to increase fulfillment, reduce churn, and improve worker quality. Powered by cutting-edge technology, Shiftsmart intelligently matches the right worker to the right job so that employers can pay workers more while spending less.  Shift how you work. Shift how you hire. Shift how jobs get done.