Business Analyst Mystery Shopping


Full Time

JOb Description

We are looking for a Business Analyst to help evaluate & strategize our distributed workforce processes. This role will report to the Operations Manager.


• Work directly with client's and Shiftsmart's leadership team to define project requirements and timelines
• Identify and complete key strategic operational objectives by studying business functions; gathering information; evaluating output requirements, and executing
• Prepare customer-facing reports by collecting, analyzing and summarizing data and information
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
• Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
• Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement


• Bachelor’s Degree and 1-2 years work experience at a top consulting firm, investment bank, or equivalent
• Microsoft Excel experience required
• Detail oriented, analytical and inquisitive
• Ability to work independently and with others
• Extremely organized with strong time-management skills
• Our motto at Shiftsmart is “Get Shift Done”. What this means is that you don’t shy away from ownership and responsibility. You’ll do what it takes to complete the job.

Equal Opportunity Employer

Shiftsmart is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Shiftsmart

Shiftsmart is modernizing the way people do work through a digital platform that connects today’s dynamic workforce with companies facing increasingly complex staffing requirements. By empowering workers with more hours, better pay, and greater opportunity, Shiftsmart creates a mutually beneficial labor ecosystem.  With Shiftsmart, workers build income, skills, and experience to become true micro entrepreneurs. Companies break free from the high costs and low quality of traditional staffing solutions. Communities reduce poverty, increase productivity, and lower income volatility. The result is more hours with better pay aligned to organizations that need to increase fulfillment, reduce churn, and improve worker quality. Powered by cutting-edge technology, Shiftsmart intelligently matches the right worker to the right job so that employers can pay workers more while spending less.  Shift how you work. Shift how you hire. Shift how jobs get done.